Ordering from us
We try to keep this simple.............
Once you purchase an item(s) the system generates an order number. That number is your reference.
During the Checkout and payment module the website automatically selects National Carrier as the default service, if you want 1st class post please select it. We use APC, Parcelforce and Royal Mail Special delivery as our next day delivery services, to cover England and Wales, Central Scotland and the Borders with next working day delivery. The Highlands and Islands of Scotland along with Northern Ireland is a 2 to 5 day service. We reserve the right to use the best possible service to you, available to us.
Saturday delivery: all the carriers charge an extra premium for Saturday delivery, it ranges from an extra surcharge of £12.00 and upwards, on top of the normal delivery charge. Even then it is not a guaranteed delivery service, there are postcode restrictions especially in Scotland and Northern Ireland. For obvious reasons Saturday delivery is only available on a Friday. We do not recommend this as a value for money service.
If you have special delivery instructions such as "leave at number 42" please indicate this to us during checkout.... there is a special box for your comment.
We will package and post the item the same day if purchased before 3pm Monday to Friday (except Bank Holidays), weekend purchases will be despatched on Monday.
If you make an error and purchase by mistake, just use the contact us page, we will not post and we will refund your account.
If you receive the item and then change your mind within 7 days, let us know using our contact us page, we will ask you to return the item at your cost. Once received here we will refund your purchase cost including postage but will deduct a 25% restocking charge against the item purchase cost.
All of our items are brand new, never fitted, never used spare parts. If you are returning a part it has to be in the packaging (where applicable) ie a manufacturers box, that you received it in. And most importantly it should not have been fitted to an appliance or used.
If the item we sell and you purchased does not work, tell us asap using our contact us page, we will accept it back and upon receipt will refund your purchase cost + postage (to you) + postage (back to us, 1st class Royal Mail please). We will refund your payment. If you wish a replacement part or a refund we can accommodate you.
We believe in solving issues before they become problems. Our hours of business are 0900 to 1700 Monday to Thursday, Friday hours are 0900 to 1600, out of hours we monitor email traffic within reasonable hours.